Customer Care

Welcome to Veluxe 💎
At Veluxe, customer satisfaction is our top priority. Our Customer Care team is always ready to assist you with orders, products, payments, and delivery support.

📞 Contact Our Support Team

Customer Support Email:
wearveluxe@gmail.com

Phone / WhatsApp:
+880 1935-217710

Support Hours:
24/7 Support

⏱️ We aim to respond within 24 hours.

🛍️ Order Support

Need help with your order?

  • Order confirmation issues

  • Tracking information

  • Delivery delay

  • Order modification (before shipment)

  • Cancellation request

Please keep your Order ID ready when contacting us.

🔄 Returns & Refund Assistance

If you received a damaged or incorrect product:

  • Report within [X] days of delivery

  • Share product photos

  • Keep original packaging

Our team will guide you through the return & refund process.

💳 Payment Support

We assist with:

  • Failed payments

  • Duplicate charges

  • Payment confirmation

  • Cash on Delivery queries

If payment was deducted but order not confirmed, contact us with transaction details.

📦 Delivery Information

Delivery time depends on your location.
For urgent delivery queries, please contact us directly via phone or WhatsApp.

⚠️ Complaints & Feedback

Your feedback helps us improve.

  • Product quality concerns

  • Service complaints

  • Suggestions for improvement

We take every complaint seriously and investigate promptly.

🤝 Our Commitment

Veluxe is committed to:

✔ Fast response
✔ Transparent policies
✔ Honest communication
✔ Customer-first service

Thank you for trusting Veluxe. We are always here to support you! 💖