Terms & Condition

Welcome to Veluxe. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

This website is operated by Veluxe. Throughout the site, the terms “we”, “us” and “our” refer to Veluxe. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the site under supervision of a parent/guardian.

3. Products & Services

  • All products are subject to availability.

  • We reserve the right to modify or discontinue products at any time.

  • Product images may slightly differ from actual products due to lighting or display differences.

4. Pricing & Payment

  • All prices are listed in BDT (৳) unless stated otherwise.

  • We reserve the right to change prices without prior notice.

  • Payment must be completed before order processing.

  • We are not responsible for payment gateway errors.

5. Order Cancellation

We reserve the right to cancel any order if:

  • Product is out of stock

  • Incorrect pricing is displayed

  • Fraudulent activity is suspected

Customers may request cancellation before shipment confirmation.

6. Shipping & Delivery

  • Delivery times may vary depending on location.

  • Veluxe is not responsible for delays caused by courier services.

  • Customers must provide accurate shipping information.

7. Returns & Refunds

  • Returns are accepted within [X] days of delivery.

  • Products must be unused and in original packaging.

  • Refunds will be processed after product inspection.

  • Shipping fees are non-refundable (unless product is defective).

8. User Conduct

Users must not:

  • Use the website for illegal purposes

  • Upload harmful content or malware

  • Attempt to hack or disrupt the website

Violation may result in account suspension.

9. Intellectual Property

All content on Veluxe (logo, images, text, design) is the property of Veluxe and may not be copied or reused without permission.

10. Limitation of Liability

Veluxe shall not be liable for:

  • Indirect or incidental damages

  • Losses resulting from website downtime

  • Third-party service failures

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website means you accept the updated Terms.

12. Governing Law

These Terms shall be governed by the laws of Bangladesh.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact:

📧 Email: wearveluxe@gmail.com
📞 Phone: +880 1935-217710
🌐 Website: www.wearveluxe.com